Today dictaphones bring benefits to a diverse range of companies and individuals across the world. They help to safeguard against costly losses, improve customer service and generally improve the efficiency of the business.
Top Business Benefits of Dictaphones:
Ensure no important info is lost
By using call and voice recorders companies can at any point review the information shared between themselves and customers. Therefore they don’t lose any vital information, such as a customer’s delivery address or delivery quantity which ensures that simple errors like this are avoided.
Disputes easily resolved
Companies can ensure their own corporate liability as any customer dispute can easily be resolved by referring to the original conversation. This avoids any costly lawsuits.
By having real-life examples to work from, managers and employers can train staff much more efficiently. They can refer to past examples and identify either things to avoid or model templates which give a clear guide to follow.
Similarly to its use in training new employees, it can also benefit the performance of all current employees. This can be either for self-improvement by the individuals themselves or for managers and supervisors to review their staff’s performance.
When using call and voice recorders, colleagues can review conference calls and meetings. Therefore colleagues can examine the information discussed and anyone who could not be present can easily bring themselves up to speed.
From analysing customer calls, businesses can discover important information about their clientele in order to build a customer profile. Hence they can better target their marketing campaigns. As well as this, they can use snippets of these calls to show positive real-life customer stories.
Employers can monitor the calls of their employees in order to ensure professionalism at work at all times. For example, to prevent employees making personal calls or sharing confidential information whilst at work. According to Salary.com, every year companies waste nearly $759 billion on employees making personal calls or running errands during business hours.
Call and voice recorders are an invaluable resource for companies: the advantages are numerous and the costs are low.
Unsure how to choose the perfect device for you? Check out our Buying Guide
If you would prefer to speak to one of our experts, call us on 0333 123 3050 Monday to Friday, 8.30am-5.30pm