What are the business benefits of using dictaphones?
Today dictaphones bring benefits to a diverse range of companies and individuals across the world. They help to safeguard against costly losses, improve customer service and generally improve the efficiency of the business.
Top Business Benefits of Dictaphones
Have all important information handy
By using call and voice recorders companies can at any point review the information shared between themselves and customers. Therefore as a Dictaphone user, no vital information will be lost. Now, simple errors can be avoided such as losing a customer’s delivery address or delivery quantity.
In addition, dictaphones are particularly useful for specific jobs such as policemen or lawyers, for instance. In fact, you can record the conversation when having a discussion with the accused. Alternatively, when working undercover, you can record someone without being unmasked.
Disputes easily resolved
Companies can ensure their own corporate liability as any customer dispute can easily be resolved by referring to the original conversation that took place. This avoids any costly lawsuits.
Training
By having real-life examples to work from, managers and employers can train staff much more efficiently. They can refer to previous examples and spot mistakes, to prevent them from reoccurring. Model templates can also be created which give a clear guide to follow.
Performance improvement
Similarly to its use in training new employees, it can also benefit the performance of all current employees. This can be either for self-improvement by the individuals themselves or for managers and supervisors to review their staff’s performance.
Conference catch-ups
When using call and voice recorders, colleagues can review conference calls and meetings. Therefore colleagues can examine the information discussed and anyone who could not be present can easily bring themselves up to speed.
Marketing
From analyzing customer calls, businesses can discover important information about their clientele to build a customer profile. Hence they can better target their marketing campaigns. As well as this, they can use snippets of these calls to show positive real-life customer stories.
Quality monitoring
Employers can monitor the calls of their employees to ensure professionalism at work at all times. For example, to prevent employees from making personal calls or sharing confidential information whilst at work. According to Salary.com, every year companies waste nearly $759 billion on employees making personal calls or running errands during business hours.
Call and voice recorders are an invaluable resource for companies: there are numerous advantages whilst costs remain low
Unsure how to choose the perfect device for you? Check out our Buying Guide
Visit the Onedirect website to view our range of dictaphones.
